I get an error message on screen.
Should you receive an error message at anytime, please close your browser and re-login to the system. Please be sure that you are using the correct username (usually your email address, unless otherwise specified) and that the password you are entering is in lower case. Should you continue to receive an error message, please copy the error message exactly as it is displayed on screen and email it immediately to firstname.lastname@example.org or call support at (513) 378-9297.
What are the minimum system requirements for running Diversity University courses?
The minimum System requirements for running The Edge Advantage course are:
- Windows 95 through Windows 7
- MAC OS 7.1 or later, Leopard and Snow Leopard
- Pentium II 300 (or comparable) or greater
- Mac OS 7.1 or later
- 128 Megs RAM
- 800x600 16-Bit display or greater
- Adobe Flash Player, version 6.0 or above(included in Internet Explorer browser 6.0 and above)
- Sound Capabilities
If you're not sure if you meet the listed requirements please view our Requirements page. It will detect some of your system settings and show you which of the requirements you meet.
The system is running slow.
Should the system be performing slowly, ensure that your computer meets the minimum system requirements and that all other application windows have been closed. Additionally, try re-booting your system.
Remember, Diversity University is deployed through a browser window and performance depends upon you or your organization's connection to the internet.
Should your system be running slowly, check the performance of other websites. Do they display quickly? If not, there is a good chance that your network environment may be temporarily running slow. Should this be the case, bookmark your progress and try again at a time when the network environment is running faster.
Remember Diversity University and its applications and courses are optimized to DSL/Cable modem and above bandwidth speeds. Should you continue to experience problems please contact email@example.com.
I'm having trouble logging in to the courses.
Be sure that you have copied precisely the username and password as it was given to you. Usernames and passwords are case-sensitive, if there are capital letters, they need to remain as capitals. The same rule applies with lower-case letters. If you have difficulty, please call us at (513) 378-9297 or email us.
I forgot my password.
Please verify that you are using NO CAPITAL LETTERS in your password. To request reset password, cut-and-paste the following link into your web browser's URL (or click):
Fill in the username that was given to you and click on the Submit button. A brief confirmation message will appear below the SUBMIT button if your account was recalled.
If no message appeared, please call (513) 378-9297 to reset you password. Your temporary password will be emailed to the email account that is on file for you. If you do not receive your password within 2 minutes, it is possible that the spam filter for your intranet is collecting these emails, please call (513) 378-9297 for immediate assistance.
When you receive this email, highlight and copy your temporary password by holding down the [Ctrl] and [C] buttons at the same time, next click on the link provided to you in the email or paste the link into a browser window. Once you have done this you will be taken to a page that requests that you enter in your temporary password. Either type your temporary password into the indicated field or paste it into the designated field. Next create a new password and then verify the new password. This will reset your password. Now Login to your User Page.
If you continue to have trouble ‚ please email firstname.lastname@example.org or call us directly at (513) 378-9297
When I log in, all I get is a grey and white screen.
More than likely your system does not have the the required or most current version of the Adobe Flash Player installed. Please visit www.adobe.com to download the latest flash player.
What happens if my screen locks up?
Should your screen "lock up" or your browser window become non-responsive, please close your browser window and re-login to www.diversityuniversity.com. The system automatically bookmarks your progress several times while you are taking the course. While the application will not bring you back to the exact point where your system locked up, it will return you to the last point the system bookmarked your progress. Our courses are set up to bookmark at certain points in the courses, and you can also manually bookmark at any point in the course by clicking on the bookmark button in the upper right hand corner of the screen. There is an exception for quizzes and exercises, however. Bookmarking will not work for quizzes and exercises since they are interactive activities.
A screen that is locking up is usally due to a low amount of avialble bandwidth to play the audio and video. When this happens, the program will usually stop playing, or you won't be able to hear or see either the audio/video, or both. Please close all applications, except your internet broswer, and also, please disconnect any VPN, Virtual Private Network, or remote mobile connection to your organization's network. This type of program will draw away the power that is needed to run the program.
Should you continue to experience problems please contact email@example.com.
Tips for Optimal Performance
For optimal performance of all Diversity University applications and courses, ensure that your operating system meets the minimal system requirements and that you have the Flash ver. 6.0 and above player. Make certain that your sound is turned up on the computer you are viewing and that all other application windows have been closed.
Will my computer remember my place when I return?
Our courses are set up to bookmark at certain points in the courses, and you can bookmark at any point in the course. Diversity University recommends that you bookmark often. The system does not allow you to bookmark during quizzes and exercises. Should you continue to experience problems please contact firstname.lastname@example.org.
I'm having trouble logging in to my courses.
Please verify that you are using only small letters when typing in your password. All passwords for the system are in lower case, and the password recognition is case sensitive. If you have trouble after trying this, please contact our support line for assistance. (513) 378-9297